Return & Exchange Policy

 Return & Exchange Policy

At Turtle Kits, we’re all about creativity and hands-on fun! We take great care in ensuring our DIY kits reach you in perfect condition. However, if you need to return or exchange an order, please review our policy below.

Return & Exchange Window

You can request a return or exchange within 14 days of receiving your order.

Replacement Policy

We are happy to replace any product purchased through TurtleKits.com under the following conditions:

  • The product arrives damaged.
  • There is spillage during shipment.
  • The kit contains missing or incorrect items.

If your order meets these conditions, we will send you a replacement at no additional cost, including shipping fees.

Returns & Exchanges

We only accept return and exchange requests via email at cs@turtlekits.com.

To be eligible for a return or exchange, please ensure:

  • The product is unused and in its original packaging.
  • You provide proof of purchase

📌 If the order is not damaged:

  • Returns and exchanges are allowed within 14 days, but the customer will be responsible for shipping fees.

📌 If the order is damaged:

  • The exchange will be processed free of charge, with no extra shipping fees.

Refund Policy

If you prefer a refund instead of a replacement, please provide:

  • Proof of purchase
  • Order number

Refunds will be issued once the returned item is received and verified. Shipping fees will be deducted unless the product was damaged upon arrival.

How to Request a Return or Replacement

To initiate a return or replacement, email us at cs@turtlekits.com with the following details:

  • Order number
  • Proof of purchase (original invoice)
  • A description of the issue (e.g., damaged, spilled, missing, or incorrect item)

Processing Your Request

Once we receive and verify the returned product, we will:

  • Ship a replacement to you free of charge (if the item was damaged).
  • Issue a refund (with applicable shipping deductions).

For any further inquiries, feel free to reach out—we’re here to help!